RETURNS POLICY

Changed your mind?

If you change your mind about the product, you can notify us within 14 days and return it to us. The return may be subject to a re-stocking charge. For further information on re-stocking charges please refer to the Terms and Conditions section. Any refunds will be made within 30 days of receiving your returned item. You are expected to cover the cost of returning the item and your initial delivery charge will not be refunded. Refunds will not be given if the item has been fitted, damaged or so altered that it is not fit for immediate re-sale.


Faulty Goods

We will repair, replace or refund the cost of the goods and the delivery charge for all faulty goods notified to us within 28 days of delivery. Please see note below regarding manufacturer warranties.


Upon receiving your request we will arrange shipment of the item with you. All returns are tested and if the item proves not to be faulty when tested then no refund will be offered and you will be charged the actual cost of the original delivery, collection and the subsequent item return.


How to arrange a return

Request return authorisation by emailing sales@plumbingkit.co.uk quoting your customer order number.


It is your responsibility to ensure that returned goods reach us in good condition. They should be well packed when you return them to us.


Manufacturers Warranties

All products supplied by Plumbingkit come with a commitment to pass on manufacturers warranties in good faith but we do not endorse them and they form no part of your contract with Plumbingkit. 


Some manufacturers arrange for engineers to fix problem parts on site. In such cases, we will provide you with the telephone number of the manufacturer's after sales team to make the necessary arrangements directly with them. In the event that you are not satisfied with the service they provide then please contact us and we will endeavour to resolve any problems for you

SHIPPING POLICY

What is the standard delivery time?

If you place an order by 2pm Monday to Friday, we will deliver next working day.

However, we cannot be held responsible for delays caused by carriers or third party suppliers used. The Plumbingkit Website does display up to date stock information for each product. Once you have placed your order you will be advised on the progress of your order via a tracking number and  link, this will allow to monitor your order fulfilment and shipping.

How much is delivery?

Delivery costs will be incurred on orders under the order value of £50 (Excluding VAT) All destinations within the Territory other than the Exceptional Areas will incur a standard delivery charge of £5.99 for all orders under the order value of £100 (excluding VAT)

 

Where is my order?

We keep you fully updated via e-mail on the progress of your order, however you can also track your order via our website, please see the following link - Track Your Order

 

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