FREQUENTLY ASKED QUESTIONS
What is the standard delivery time?
If you place an order by 2:30pm Monday to Friday, we will deliver next working day. However, we cannot be held responsible for delays caused by carriers or third party suppliers used.
How much is delivery?
Delivery costs will be incurred on orders under the order value of £100 (Exclunding VAT) All destinations within the Territory other than the Exceptional Areas will incur a standard delivery charge of £5.99 for all orders under the order value of £100 (excluding VAT)
Where is my order?
We keep you fully updated via e-mail on the progress of your order, however you can also track your order via our website, please see the following link - Track Your Order.
Can I collect my Item?
No, this is unavalible as this an online store only.
How do I return my item?
You can view our full returns policy on this link Returns Policy.
Do you offer a price matching service?
Our highly experienced team is continually benchmarking our prices against the marketplace. We pride ourselves on offering great value, competitive prices and an excellent service.
Do you have a telephone number I can call you on?
What happens if I have ordered the wrong item?
Please contact email@example.com or phone our call centre on 01285 715406