FAQ

FREQUENTLY ASKED QUESTIONS

Delivery

What is the standard delivery time?


If you place an order by 2:30pm Monday to Friday, we will deliver next working day. However, we cannot be held responsible for delays caused by carriers or third party suppliers used.




How much is delivery?


Delivery costs will be incurred on orders under the order value of £100 (Exclunding VAT) All destinations within the Territory other than the Exceptional Areas will incur a standard delivery charge of £5.99 for all orders under the order value of £100 (excluding VAT)




Where is my order?


We keep you fully updated via e-mail on the progress of your order, however you can also track your order via our website, please see the following link - Track Your Order.





Collection

Can I collect my Item?


No, this is unavalible as this an online store only.





Returns

How do I return my item?


You can view our full returns policy on this link Returns Policy.





Other

Do you offer a price matching service?


Our highly experienced team is continually benchmarking our prices against the marketplace. We pride ourselves on offering great value, competitive prices and an excellent service.




Do you have a telephone number I can call you on?


Yes, should you have any questions or queries regarding your order, please do not hesitate to call our friendly call centre team. We are ready to help you. The call centre is open 8:00am - 5:00pm Monday to Friday.




What happens if I have ordered the wrong item?


If you have changed your mind about the item, you can notify us within 14 days and return the product for a full refund at your own cost. Any refunds will be made within 30 days of receiving your returned item. You are expected to cover the cost of returning the item and your initial delivery charge will not be refunded. Refunds will not be given if the item has been fitte, damaged or so altered that it is not fit for immediate re-sale.
Please contact business.centre@graftongb.co.uk or phone our call centre on 01285 715406





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